dassgiftgallery.site
Return Policy
This page is written for dassgiftgallery, the storefront at dassgiftgallery.site. It is a sample storefront notice. It is not a certificate, a court filing, or a claim that a regulator has approved the studio. A street address, phone number, and email were not supplied. Where a line would normally name them, it is marked as a sample storefront detail.
What a return is for
A return on dassgiftgallery is the path for a frame or a merch item that arrived damaged, that is the wrong product, or whose print does not match the file or the typed line. It is also the path for an unused ready design when you and the studio agree an exchange is awkward and a refund is cleaner. It is not a path for changing your mind about a photograph we printed for you.
The window is 7 days from delivery. Day one is the day the parcel reaches the address, not the day it was packed. If a courier scan and a gate log disagree, write to the contact form with both versions and the order id. The trace comes before a refusal.
Photo-personalised frames
A custom frame, a collage built from your photos, and any product with a line you typed are personalised. They are made after the order. A change of mind, a change of room, or a wish for a different crop is not a return. The reason is practical. The sheet cannot be resold as a blank. If the print is actually wrong, that is a defect, and the 7-day window still applies. We will reprint the same design or refund that line.
Ready designs and merch
A listed design that you did not personalise, and that is unused in its packing, may be returned within 7 days if you do not want an exchange. The hanging kit and the kraft sleeve are in this group when they are unused. Opened hardware with missing pieces is a defect, not wear. You pay the return freight when the reason is preference. The studio pays the freight when the reason is damage, the wrong item, or a print defect.
How to ask
Open the contact page, choose the defect topic or the order topic, and include the order id that starts with DGG. Describe the frame, the size, and what is wrong. Photographs of the damage help the operator when a real desk exists. On this sample the message is stored on your browser and confirmed on the page. Keep the frame until the operator says to send it. Do not ship it to a guessed address. No street address was supplied, and the footer says so.
What we send back
For an accepted defect, the usual outcome is a replacement of the same material, size, finish, and design. If a replacement is not sensible, the refund page applies to that line and, if nothing in the parcel was usable, to the delivery charge as well. A replacement is packed with the same 24-hour aim. It does not reset the original delivery promise into a penalty.
What we decline
We decline returns for ordinary fading you cannot show, for a size you chose after reading the size chart, for a colour name you selected on purpose, and for a devotional subject you later decided not to display. We decline returns that arrive after 7 days unless a statute requires more, in which case the statute is the schedule. We decline a return of a frame that was cut down or written on after delivery.
Condition
Send defect claims with the packing if the packing shows the impact. A wood split with no mark on the box can still be a defect. Say so plainly. Do not throw the pieces away before you have written. An exchange of a ready design needs the item unused, which means no nail holes and no hanging hardware already mounted.
How the rule behaves on ordinary orders
The five orders below use Indian addresses and rupee prices. They show the same commercial rules as the sections above, applied to a named frame, a material, and a payment label. They are illustrations for shoppers, not records of real customers.
Example 1. Aarav in Jaipur orders a Ganesha Blessing Frame in wood, size 8×10, finish Walnut, priced at ₹749, and chooses UPI. The address note is: 411001 was not his pin; his pin is 302001. What happened: the corner of the wood split in transit. If the fact is damage, a wrong item, or a print that does not match the file or the typed line, Aarav can ask for a return-and-replace or a refund inside 7 days of delivery, using the contact form and the order id. The frame should be kept in the packing it arrived in, with photographs of the defect. If the fact is only a change of mind after a personalised print, the return is declined. A ready design that was never photo-personalised can instead move to the exchange path if it is unused. Return freight for a defect is the studio's cost. Return freight for a permitted ready-design change of mind is the shopper's cost. Merch such as a hanging kit follows the same 7-day defect rule and can be returned unused for a refund because it is not a custom print.
Example 2. Neha in Kochi orders a Dude Vibe Bold Frame in acrylic, size 5×7, finish Black, priced at ₹499, and chooses Cash on delivery. The address note is: 682001. What happened: the sheet arrived without a scratch but she wanted a different photograph. If the fact is damage, a wrong item, or a print that does not match the file or the typed line, Neha can ask for a return-and-replace or a refund inside 7 days of delivery, using the contact form and the order id. The frame should be kept in the packing it arrived in, with photographs of the defect. If the fact is only a change of mind after a personalised print, the return is declined. A ready design that was never photo-personalised can instead move to the exchange path if it is unused. Return freight for a defect is the studio's cost. Return freight for a permitted ready-design change of mind is the shopper's cost. Merch such as a hanging kit follows the same 7-day defect rule and can be returned unused for a refund because it is not a custom print.
Example 3. Imran in Lucknow orders a Scenic Art Wall Frame in canvas, size 12×16, finish Natural, priced at ₹1,149, and chooses Cards. The address note is: 226001. What happened: the print colour was dull compared with the file he uploaded. If the fact is damage, a wrong item, or a print that does not match the file or the typed line, Imran can ask for a return-and-replace or a refund inside 7 days of delivery, using the contact form and the order id. The frame should be kept in the packing it arrived in, with photographs of the defect. If the fact is only a change of mind after a personalised print, the return is declined. A ready design that was never photo-personalised can instead move to the exchange path if it is unused. Return freight for a defect is the studio's cost. Return freight for a permitted ready-design change of mind is the shopper's cost. Merch such as a hanging kit follows the same 7-day defect rule and can be returned unused for a refund because it is not a custom print.
Example 4. Sara in Surat orders a Kraft Gift Sleeve plus a birthday frame in acrylic, size 8×10, finish Walnut, priced at ₹948, and chooses NetBanking. The address note is: 395003. What happened: she wrote the wrong age in the line to print. If the fact is damage, a wrong item, or a print that does not match the file or the typed line, Sara can ask for a return-and-replace or a refund inside 7 days of delivery, using the contact form and the order id. The frame should be kept in the packing it arrived in, with photographs of the defect. If the fact is only a change of mind after a personalised print, the return is declined. A ready design that was never photo-personalised can instead move to the exchange path if it is unused. Return freight for a defect is the studio's cost. Return freight for a permitted ready-design change of mind is the shopper's cost. Merch such as a hanging kit follows the same 7-day defect rule and can be returned unused for a refund because it is not a custom print.
Example 5. Dev in Indore orders a Family Collage Frame in collage, size 12×16, finish Black, priced at ₹1,249, and chooses UPI. The address note is: 452001. What happened: one of four photos was cropped off the layout he approved. If the fact is damage, a wrong item, or a print that does not match the file or the typed line, Dev can ask for a return-and-replace or a refund inside 7 days of delivery, using the contact form and the order id. The frame should be kept in the packing it arrived in, with photographs of the defect. If the fact is only a change of mind after a personalised print, the return is declined. A ready design that was never photo-personalised can instead move to the exchange path if it is unused. Return freight for a defect is the studio's cost. Return freight for a permitted ready-design change of mind is the shopper's cost. Merch such as a hanging kit follows the same 7-day defect rule and can be returned unused for a refund because it is not a custom print.
Related reading sits in the footer: privacy, terms, returns, exchanges, refunds, shipping, cancellation, and the cookie notes. If two pages ever disagree, ask the operator to correct them together. The commercial rules they share are these. Delivery is free when merchandise after the GALLERY10 offer is ₹499 or more, and ₹79 otherwise. Packing is aimed at 24 hours. Transit inside India is usually 3 to 5 days and sometimes 7. Cancellation is open until the order is marked In print, often within about 2 hours. Photo-personalised frames are not returned for a change of mind. Damage, a wrong item, or a print defect can be replaced or refunded within 7 days of delivery. Accepted refunds are targeted at 7 to 10 business days. Cash on delivery refunds use a method the shopper confirms. The site does not name a bank or a payment company.